STORE POLICY

At Yorkshires magical melts, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

Disclaimer - There might be colour variations (e.g shades and placement)  and slight differences in glitter amounts and sizes but will follow the same theme if any major changes in happen it will first be announced on social media and product pictures will be updated. This is due to all are products being handmade. 

Privacy policy- We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. We will never use your personal information for any other reason other than the above stated & to enhance your experience with us.

Delivery- it can take up to 5 working days for us to fulfil your order once your order is ready to be posted/collected you will get an update email. Deliveries can take between 2 -4 days for your items to reach you once dispatched.  

Cancelations of orders- we do not accept cancelations of orders as we usually start your order asap.

Returns & Refunds- If you aren't completely satisfied with your items please do get in touch with us at YorkshireMagicalMelts@gmail.com.Refunds are not given if you do not like the fragrances you have chosen, slight colour variations or if you have used your products incorrectly. if your items come damaged while in transit you have unto 14 days from your order being posted to let us know by email and please attach images of the item.In this case we will replace for you if we have the stock to do so if not the option of a refund or credit note will be offered.​ However I’m a afraid a refund cannot be given to orders that are in the process of being produced or in transit.